State Farm® Insurance Agent Chi Jiang

"Chi has been my agent for a couple of months now since my old agent retired. He is incredibly knowledgeable and helped reviewing my policies and made changes tailored to my needs. And when I had a car breakdown due to muddy road during a roadtrip over the Labor Day weekend, he actually went above and beyond his duty as an insurance agent and helped setting up a tow when no one answered my call. Highly recommend Chi and his office for their exceptional service! Five stars!"

"I've had the pleasure of working with Chi's as my insurance agent, and I can't say enough about the outstanding service and expertise they provided. He impressed me with his dedication to ensuring I had the right coverage at the most competitive rates. He conducted a comprehensive review of my existing policies and identified areas where I could make improvements. As a result, I not only had better coverage but also saved money on my premiums. I highly recommend Chi to anyone seeking top-notch insurance services!"

"Reliable and rapid response to any need - once I was in DMV and found I had given the agent a wrong VIN (so the VIN on my insurance card was not correct). The DMV officer asked me to get a corrected insurance card in 10 minutes or I had to cancel the appointment and reschedule. Mr Jiang replied rapidly and got everything done in 5 minutes so I didn’t have to go through the painful appointment process once again."

"For the past two years, I have been Chi's customer, and I must say that he is an incredibly professional and friendly agent. His extensive knowledge spans various kinds of questions, making him a highly reliable source of information. Whenever I have sought assistance or advice, Chi has consistently provided exceptional service, which has made my experience as his customer truly enjoyable and satisfactory. His approachability and expertise have been instrumental in resolving any queries I've had, instilling a sense of trust and confidence in his abilities. Without a doubt, Chi has been an invaluable resource, and I look forward to continuing our professional relationship for years to come."

"Chi and his team are absolutely fantastic to work with! He was very kind in explaining a lot of my policies and going into detail of the what and the why. He's super responsive and responsible and I always feel like I'm in good hands whenever I talk with Chi. If I don't know something, Chi will definitely know or he'll find a way to help me out, one way or another. I definitely recommend Chi as your agent! He'll look out for you! :D"

"Someone hit my bumper. The other party was clearly at-fault. Unfortunately, I only held some circumstantial evidence. I decided to reach out to my agent for advice. Sunny (agent’s name) picked up my call and promised to call me back as discussing with her manager, but never does. (I waited a week) The other driver’s insurance asked to speak to State Farm if proceeding with arbitration, so I called again. Sunny answered my call, but kept blaming me for not being able to provide direct evidence, even though their own claim team concluded that the other party was at-fault. She is not willing to take any actions without footages, and insisted my indirect evidence is useless. (I had the text message from the other driver asking me to get a cost estimate on my damage, why would he ask if not at-fault?). I don’t feel I was trust and supported throughout the process. I negotiated with Tesla insurance from end to end as State Farm refused to do so. I frankly don’t think the service I got is worth ～150 per month."